Quinn Ortho Mattress
The Quinn Ortho Mattress is designed to provide exceptional orthopaedic support with a 12.5-gauge Bonnell spring system, offering a firm and supportive feel for a restful night’s sleep. Featuring a hand-tufted damask finish and an Orthobond pad for enhanced durability and comfort, this mattress ensures a balanced combination of support and comfort. The mattress is perfect for those who need reliable back support while enjoying a firm yet comfortable sleep experience. Proudly made in the UK, this mattress guarantees top-notch quality and craftsmanship.
Delivery
At My Dream Homeware, we are dedicated to providing a smooth and stress-free delivery experience. We value your time and are committed to delivering your orders efficiently and with care.
1. Delivery Zones & Lead Time & Charges
We offer delivery across multiple zones with the following charges:
2. Lead Time
We strive to get your order to you as soon as possible:
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Zone 1 Deliveries: 7-10 days (Free delivery charge applies)
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Zones 2-5: 10-21 days, with an additional charge between £20.00 and £60.00 (subject to postcode)
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Upholstery, bedframes, and TV beds will be dispatched the following week.
3. Delivery Process
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Our trusted delivery partners will contact you to schedule a convenient delivery time.
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Standard delivery is to the first floor unless a suitable lift is available.
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To prevent any inconvenience, please ensure that the item will fit through doorways and into your designated space before delivery.
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If delivery is unsuccessful or needs to be cancelled, your order will be redirected to our HUB in Surrey. A re-delivery charge of £75.00 plus the equivalent amount of your original delivery charge will apply.
4. Additional Services
To make your experience more convenient, we also offer:
For any questions or further assistance, please don't hesitate to contact our friendly customer service team at info@mydreamhomeware.com. We're always here to help!
Return & Refunds
At My Dream Homeware, we want you to shop with confidence, knowing that we are here to support you every step of the way. If you need to make changes to your order, return an item, or request a refund, we’re happy to assist.
1. Order Cancellations
We understand that sometimes plans change. Here’s what you need to know:
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Manufactured Items: Once production has begun, cancellations are not possible.
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Stocked Items: Cancellations are allowed only if the item has not yet been dispatched.
2. Returns & Replacements
We take great care to ensure you receive high-quality products. However, in certain cases, a return or replacement may be necessary:
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Returns: Unfortunately, we cannot accept returns for manufactured or dispatched items, except in cases of faulty goods.
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Replacements: If your item has a manufacturing fault, we will arrange a collection and replacement at no extra cost. All replacements must be approved by our customer service team.
3. Refunds
We are committed to processing refunds fairly and efficiently:
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Refunds are only available for cancelled stocked items that have not been dispatched.
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If a faulty item cannot be replaced, a refund will be issued once our team has inspected and approved the claim.
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Refunds will be processed to the original payment method within 5-10 business days after approval.
4. Faulty Goods
Your satisfaction is our priority, and we are here to resolve any issues with faulty items:
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Any faults must be reported immediately to our customer service team.
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Once approved, we will arrange for a replacement or, if necessary, a full refund.
For any further questions regarding cancellations, returns, or refunds, please contact our friendly customer service team at info@mydreamhomeware.com. We’re always happy to help!
